Process Optimisation Lead
Core
Lead end-to-end process improvement initiatives across Roadside operations to improve member experience, frontline effectiveness, and operational performance.
Role type
Senior Process Optimisation Lead
Builds
Sustainable operational improvements and cost-to-serve reductions for Roadside services
Domain
Automotive services / Roadside assistance / Operations
Required skills
Lean Six Sigma (DMAIC), BPMN process mapping, root cause analysis, data-led problem-solving, cross-functional facilitation, stakeholder influence, continuous improvement coaching
Preferred skills
None stated
Technologies
Lean Six Sigma, DMAIC, BPMN
Responsibilities
Lead end-to-end process optimisation initiatives aligned with Roadside priorities; Apply Lean Six Sigma and structured problem-solving to define problems and develop solutions; Develop and analyse current-state and future-state process maps; Facilitate cross-functional workshops to design improved processes; Use operational data to develop evidence-based recommendations; Partner with teams to implement sustainable improvements; Coach teams in practical improvement tools
Seniority
Senior, hands-on IC