Financial Crimes Officer - Contact Centre
Employee or contractor
Core
Detect, investigate, and resolve financial crime alerts and fraud cases for cardholders via inbound and outbound contact centre support.
Role type
Financial Crimes Officer (Contact Centre)
Builds
Fraud prevention outcomes and customer protection for card products
Domain
Financial services / Payments / Fraud detection
Deliverable
client delivery
Required skills
Fraud case management, transaction pattern analysis, customer support, risk mitigation, card product knowledge, fraud detection tools familiarity
Preferred skills
Card fraud detection experience, customer support background
Responsibilities
Manage fraud alerts from detection to resolution, analyze transaction patterns to identify emerging trends, provide empathetic support to customers, collaborate with internal teams to mitigate risk
Seniority
Individual Contributor
