Village Manager
Core
Lead daily operations of a retirement village, managing residents, staff, and services to create a thriving community.
Role type
Senior operations manager for retirement living
Builds
Independent living communities for seniors
Domain
Retirement living / Senior care
Deliverable
physical/clinical work
Required skills
People management, operational management, complaint management, financial acumen, community engagement, safety compliance, team leadership, resident support, budgeting, stakeholder communication
Preferred skills
Asset management experience, property/facilities/hospitality background, strata/owners corporation experience, sales and marketing partnership
Technologies
Microsoft Office Suite, online applications
Responsibilities
Manage day-to-day operations and service delivery; oversee maintenance, contractors, and service providers; foster a welcoming environment for residents; manage resident feedback, complaints, move-ins, and exits; lead financial processes including budgeting and expenditure control; conduct safety checks and ensure EHS compliance; lead staff recruitment, performance management, and succession planning; partner with Sales and Marketing to support occupancy goals; plan and oversee social and wellbeing activities for residents.
Seniority
Senior, hands-on IC