Admin and Customer Service Officer
Core
Provide administrative and customer service support for warehouse and distribution operations, ensuring data accuracy and compliance with contract requirements.
Role type
Admin and Customer Service Officer
Builds
Operational documentation, reports, and customer service responses for logistics and Defence stakeholders
Domain
Logistics, Warehousing, Defence
Deliverable
dashboards & analysis
Required skills
Data entry, report generation, customer service, document control, Microsoft Office Suite, ERP/WMS platforms
Preferred skills
Logistics/warehousing environment experience, Defence systems knowledge, Certificate III/IV in Business Administration
Responsibilities
Maintain records and databases, respond to customer and Defence stakeholder queries, prepare reports and meeting minutes, escalate service disruptions, assist with contractor onboarding
Seniority
Mid-level, hands-on IC