Wellbeing Practitioner
Core
Deliver trauma-informed, strengths-based case management to veterans and their families with complex needs, including psychosocial assessment, care coordination, and access to financial/emergency supports.
Role type
Senior IC wellbeing practitioner (case management)
Builds
Coordinated, veteran-centred care plans and sustainable wellbeing outcomes
Domain
Veterans services / Mental health / Social work
Deliverable
client delivery
Required skills
Psychosocial assessment, individualised care planning, trauma-informed practice, strengths-based practice, care coordination, risk management, health literacy development, CRM documentation
Preferred skills
Experience with veterans/Defence cohorts, complex trauma, health/mental health/social service systems, clinical reasoning, ethical decision-making
Technologies
CRM systems
Responsibilities
Conduct holistic psychosocial assessments and develop individualised case management plans; Manage an active caseload of approximately 15–20 clients; Coordinate referrals across health, mental health, housing, financial and community services; Support access to emergency relief and wellbeing support packages; Identify, manage and escalate risk and high-complexity cases; Maintain accurate, timely and confidential case notes within CRM systems; Build collaborative relationships with partners including DVA, Open Arms, health providers and community organisations.
Seniority
Mid-level, hands-on IC