Executive Director, Service Delivery
Core
Ensure reliable and safe delivery of mental health crisis support, suicide prevention, and domestic/family violence services across national telehealth and regional centers.
Role type
Senior executive service delivery leader (mental health crisis support)
Builds
National telehealth workforce, regional Lifeline centers, and digital crisis services
Domain
Mental health, suicide prevention, domestic and family violence support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning and business development, clinical governance and risk management, team leadership and engagement, data interpretation for service design, compliance with health standards and legislation, budget execution and change management
Preferred skills
Experience leading hybrid work arrangements, thought leadership in global mental health trends
Technologies
Various platforms and operating models for service delivery
Responsibilities
Lead the Lived and Living Experience Advisory Group and Clinical Governance Advisory Committee, support General Managers of Service Delivery teams, design and evaluate new services using data, present to boards and external stakeholders
Seniority
Executive Director, strategic leadership
