Intake Crisis Counsellor - Women's Health
Core
Provide responsive intake, crisis intervention, and psychosocial assessment support to women, children, and families impacted by domestic and family violence.
Role type
Intake Crisis Counsellor (IC)
Builds
Safety plans, referrals, and psychosocial assessments for clients in crisis
Domain
Social work / Domestic and family violence support
Deliverable
client delivery
Required skills
crisis intervention, psychosocial assessment, risk assessment, safety planning, trauma-informed counselling, advocacy, referral coordination, record keeping
Preferred skills
postgraduate qualifications in counselling, experience with Aboriginal and Torres Strait Islander peoples, experience with LGBTIQA+ communities
Technologies
telephone, face-to-face channels
Responsibilities
Provide timely intake, advice, and referral support; deliver crisis intervention and support via telephone and face-to-face; undertake psychosocial and risk assessments; provide trauma-informed counselling for domestic violence, grief, trauma, and mental health issues; advocate for clients and coordinate referrals with external services; maintain accurate client records and escalate safety concerns.
Seniority
Mid-level IC (3+ years experience)