Customer Experience Coordinator
Core
Coordinate quality, person-centred support for customers in Supported Independent Living (SIL) or community environments, ensuring they exercise choice, independence, and control.
Role type
Customer Experience Coordinator (Disability/Community Services)
Builds
Person-centred support plans and daily activities for people with disability
Domain
Disability services / Community support
Deliverable
physical/clinical work
Required skills
Relationship building, communication, prioritization, documentation, problem-solving, community engagement
Responsibilities
Build strong relationships with customers and support networks, coordinate day-to-day support, respond to changing needs, maintain accurate records, identify opportunities to improve the customer experience, manage competing priorities
Seniority
Entry to Mid-level, hands-on IC