Clinical Case Manager
Core
Provide immediate therapeutic support, conduct risk assessments, and manage cases for mental health service users via helpline, online chat, and video sessions.
Role type
Senior IC clinical case manager (mental health)
Builds
Integrated mental health care services for employers
Domain
Mental health / Clinical psychology
Deliverable
physical/clinical work
Required skills
Risk assessment, therapeutic support, case management, clinical assessment, treatment planning, safeguarding, psychoeducation, referral management, data capture
Preferred skills
EAP provider experience, telephonic/live chat/email counselling experience, time-limited framework experience
Technologies
Lyra Empower platform, clinical database
Responsibilities
Assess clinical needs and implement treatment plans, manage safeguarding and risk cases, provide first point of contact via helpline/chat, conduct video therapy sessions, liaise with affiliate clinicians, capture clinical data, contribute to service development
Seniority
Mid-level, hands-on IC