Customer Support Manager
Core
Lead the administration team and serve as the primary point of contact for prospective residents and families at an aged care facility.
Role type
Senior Customer Support Manager (Aged Care)
Builds
Administrative operations and resident onboarding processes for Calamvale Parklands Care Community
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Team leadership and mentoring, Client consultation and relationship building, Operational management, Empathetic communication
Preferred skills
Experience in aged care, healthcare, hospitality, or community services
Responsibilities
Guide prospective residents and families through the home-finding journey, Lead and inspire the administration team, Manage day-to-day operations of the administration function, Build trusting relationships with residents, families, and community partners
Seniority
Senior, hands-on IC
