Senior Dispute Resolution Specialist - Banking and Finance
Core
Resolve complex and difficult financial complaints from consumers and small businesses through negotiation, conciliation, and investigation, applying legal principles and industry codes to deliver fair outcomes.
Role type
Senior Dispute Resolution Specialist (Banking & Finance)
Builds
Impartial resolutions for financial complaints involving banking products, lending, and consumer conduct issues.
Domain
Financial Services / Banking / Dispute Resolution
Deliverable
client delivery
Required skills
negotiation, conciliation, case investigation, legal principles application, industry code interpretation, Plain English communication, quality assurance, mentoring, critical thinking, organizational management
Preferred skills
experience in banking, legal, or compliance roles; coaching and mentoring expertise
Technologies
None stated
Responsibilities
Review complex complaints not resolved by financial firms; negotiate fair outcomes via conciliation; investigate complaints to produce written or verbal assessments; conduct quality assurance on team communications and assessments; mentor and coach colleagues on case management and resolution techniques.
Seniority
Senior, hands-on IC with mentoring responsibilities