Refuge Support Worker
Core
A hands-on support role ensuring the safe, clean, and welcoming operation of a refuge for women and children escaping domestic violence.
Role type
operational support worker (refuge services)
Builds
safe living environment and logistical support for residents
Domain
social services / domestic violence support
Deliverable
physical/clinical work
Required skills
cleaning, administrative tasks, client transport, record keeping, basic computer skills, confidentiality, trauma-informed engagement
Preferred skills
experience in refuge/crisis accommodation, knowledge of family violence sector, community services qualification
Responsibilities
maintain cleanliness of refuge units and shared areas, transport clients to appointments, assist with administrative duties (filing, data entry), sort and transport donations, provide practical orientation and daily support to residents, monitor environment for safety concerns, participate in team handovers
Seniority
entry-level / junior IC