Associate Systems Engineer
Core
Providing onsite support to end users across desktop, laptop, mobile, and peripheral environments, troubleshooting incidents, and supporting hardware refresh and deployment activities.
Role type
Associate Systems Engineer (IT Support)
Builds
IT support services for end users across various customer locations
Domain
IT Services / End User Computing
Deliverable
client delivery
Required skills
Desktop support, hardware troubleshooting, software troubleshooting, mobile device support (iOS/Android), asset management, technical documentation, stakeholder relationship building
Preferred skills
SCCM/Configuration Manager experience, ITIL practices, ITIL Foundation certification, Microsoft Modern Desktop Administrator certification
Technologies
Windows 10, Windows 11, iOS, Android, SCCM/Configuration Manager
Responsibilities
Troubleshoot and resolve hardware, software, and connectivity issues; support hardware refresh, deployment, and migration projects; manage IT assets and device lifecycle; create and maintain technical documentation; conduct metropolitan and regional site visits; participate in after-hours support and on-call activities
Seniority
Associate, hands-on IC
