Litigation and External Dispute Resolution Coordinator
Core
Manage triage, registration, and allocation of legal advice referrals and route external dispute resolution and litigation matters across Individual Life and Group Life & Retirement practices.
Role type
Litigation and External Dispute Resolution Coordinator
Builds
Legal advice referrals and dispute resolution pathways for life insurance customers
Domain
Insurance (Life & Retirement) + Legal Operations
Deliverable
client delivery
Required skills
Triage and prioritization of legal referrals, matter allocation to corporate counsel, case management, chronology drafting, legal research, document management, risk assessment, stakeholder coordination
Preferred skills
Paralegal or coordination experience in legal/insurance/financial services, ability to handle high volumes of competing priorities
Technologies
Matter management systems
Responsibilities
Triage incoming legal and EDR referrals to prioritize risk; Allocate matters to corporate counsel; Coordinate with Claims, Underwriting, Product, and counsel to secure evidence and decisions; Advance litigation progress through proactive case management; Deliver practical legal support including drafting and research; Identify trends from disputes to surface systemic issues