Head of Fulfilment & Unified Distributed Order Management
Core
Define and deliver the enterprise-wide Distributed Order Management (DOM) strategy, overseeing platform selection, implementation, and continuous improvement to optimize order orchestration across multi-channel retail operations.
Role type
Senior leadership (Head of Fulfilment & Unified Distributed Order Management)
Builds
Unified distributed order management platforms and enterprise-wide fulfilment capabilities
Domain
Retail, Supply Chain, Distributed Order Management (DOM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Distributed Order Management (DOM) strategy, Platform selection (IBM Sterling, Manhattan, Fluent Commerce), Supply chain operations, Omnichannel fulfilment, Vendor management, Executive stakeholder management, Team leadership, Financial governance (Capex/Opex), Legacy system modernization
Preferred skills
Multi-brand retail experience, Post-acquisition technology integration, Cloud architecture awareness, Global technology governance
Technologies
IBM Sterling, Manhattan Associates, Fluent Commerce, WMS, ERP, CRM
Responsibilities
Own the enterprise-wide DOM strategy and roadmap; Lead the evaluation and selection of DOM platforms; Drive implementation from design through deployment; Design unified fulfilment processes across multiple brands; Lead a team of 2–5 direct reports; Manage IT Capex and Opex within remit
Seniority
Senior, hands-on IC with strategic leadership scope