Retail Coach | Full-time | NSW
Core
Mentor Boutique Leaders and Client Advisors in premium in-store experiences and clientelling skills to uphold sales and service standards.
Role type
Senior Retail Coach (Mentorship & Training)
Builds
Tiffany Brand Ambassadors with strategic client engagement capabilities
Domain
Luxury Jewelry & Watches
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Facilitation, communication, interpersonal skills, self-awareness, accountability, team empowerment, confidence building, learning environment creation
Preferred skills
Senior leadership in premium customer service, Jewelry and watch industry experience, Gemology training (GAA/GIA)
Responsibilities
Observe and coach Client Advisors on sales floor interactions, partner with store leaders to identify performance opportunities using sales dashboards and NPS scores, review sales and KPI performance of stores and individuals, deliver training programs on client services and sales techniques, assess training impact to embed concepts
Seniority
Senior, hands-on IC