Customer Service Coordinator
Hybrid
Core
Process customer requests and handle Export/Import Cargo bookings, documentation, and container release tasks for a shipping company.
Role type
Customer Service Coordinator (Logistics/Freight Forwarding)
Builds
Cargo bookings, shipping documentation, and container release workflows
Domain
Maritime logistics and freight forwarding
Deliverable
client delivery
Required skills
Customer service, problem-solving, regulatory compliance, MS Office Suite, English (written/spoken)
Preferred skills
Liner shipping or freight forwarding experience, CRM systems (Salesforce, SAP)
Responsibilities
Process customer requests, manage Export/Import Cargo bookings, handle documentation and container release, resolve enquiries regarding shipments and claims, ensure regulatory compliance
Seniority
Entry to Mid-level, fixed-term contract