BRANCH MANAGER
Core
Lead the Cairns rental branch for a self-drive motorhome holiday provider, managing operations, team, and guest experiences.
Role type
Branch Manager (Operations & People)
Builds
Motorhome rental operations and guest service experiences
Domain
Tourism / Travel / RV Rental
Deliverable
product features
Required skills
People management, Mechanical knowledge, Guest service, Sales, Complaint handling, Conflict resolution, Time management, Computer skills, Driver licensing
Responsibilities
Lead, recruit, train, and guide a team of guest service specialists and vehicle maintenance crew; Manage day-to-day rental operations ensuring vehicles are in top condition; Review and optimise processes to improve efficiency and productivity; Develop and implement strategies to achieve KPIs; Champion workplace health and safety; Ensure an outstanding guest experience and resolve guest relations issues.