Financial Counsellor
Core
Provide financial counselling, advocacy, and paralegal information to individuals and families experiencing financial stress or disadvantage in Cape York.
Role type
Front-line financial counsellor and community mentor
Builds
Financial capability and stability for families in remote communities
Domain
Social services / Financial inclusion / Indigenous community support
Deliverable
client delivery
Required skills
Financial assessment, creditor negotiation, rights advocacy, community education delivery, staff mentoring, data monitoring and reporting, cultural competency (First Nations), digital literacy
Preferred skills
Certificate IV in Training & Assessment, understanding of political and legal frameworks, 4WD driving capability
Technologies
Databases, MS Office
Responsibilities
Provide financial counselling including assessments, option development and advocacy with creditors; Deliver paralegal information on household bills, loans, credit cards, fines, and taxation; Coach and mentor Financial Counsellor Interns; Mentor and support O Hub staff in financial counselling processes; Promote Opportunity Hub products and build community engagement; Support continuous improvement through data monitoring and reporting; Network with community partners; Maintain accurate client records.