Customer Service Assistant
Core
Frontline retail support role focused on delivering customer service, resolving complaints, and handling transactions in a home and lifestyle retail environment.
Role type
Customer Service Assistant
Builds
Customer experiences and sales outcomes for Harvey Norman retail stores
Domain
Retail / Home and Lifestyle
Deliverable
product features
Required skills
Customer service, Communication (verbal and written), Cash handling, POS operation, Complaint resolution, Detail orientation, Team collaboration, Time management, Adaptability, Decision making
Preferred skills
Retail experience, Commission-based performance history
Responsibilities
Greet and assist customers, Process transactions using POS systems, Resolve customer complaints, Maintain store organization, Collaborate within a team, Work flexible retail hours including weekends and holidays