Franchise Operations Manager Hybrid
Core
Strengthen operational excellence across the Totally Workwear franchise network by developing and owning governance, risk, and compliance (GRC) programs, operational documentation, and administrative frameworks.
Role type
Senior Franchise Operations Manager (GRC & Compliance)
Builds
Governance, Risk & Compliance (GRC) Program; TW Operators Manual; Document governance framework; Compliance audit systems; Operator-facing tools and training resources.
Domain
Retail / Industrial Workwear / Franchising
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Franchise operations management, Governance Risk and Compliance (GRC) program design, Risk register management, Policy and SOP development, Legislative compliance interpretation, Franchise Agreement and Disclosure Document governance, Stakeholder engagement (boards, legal counsel, franchise operators), Audit management, Strategic communications.
Preferred skills
Background in franchise systems, retail, or industrial/workwear sectors.
Responsibilities
Own, implement, and continuously improve the Totally Workwear GRC Program; Develop and maintain the TW risk register; Lead the development and version control of the TW Operators Manual; Translate legislative changes into clear policies and SOPs; Establish document governance frameworks; Partner with external legal counsel to implement compliant processes; Create operator-facing tools and training resources; Manage franchise compliance audits and reporting; Act as primary compliance support for franchise operators; Develop network communications on operational standards; Build administrative systems for record keeping and compliance tracking; Prepare governance reporting for the Head of Totally Workwear and TW Operators Board.
Seniority
Senior, hands-on IC
