Wallet Leader (Head of Wallet Operations)
Core
Own global wallet operations end-to-end, managing daily fund movements, security, and compliance for hot, warm, and cold wallets across multiple regions.
Role type
Senior IC Head of Wallet Operations
Builds
Secure fund movement infrastructure and operational processes for global wallet operations
Domain
Crypto / Fintech / Financial Infrastructure
Required skills
Global wallet operations management, Fireblocks production environment expertise, multi-chain transaction monitoring, SOP development, team leadership, regulatory compliance, incident management, key management concepts
Preferred skills
Experience with other custody platforms (Copper, BitGo, Cobo), exchange/OTC operations, external audit experience, cross-timezone team management
Technologies
Fireblocks, Fireblocks vaults, Fireblocks API, Fireblocks webhooks, Fireblocks approval workflows, Fireblocks whitelisting, Fireblocks transaction policies, Fireblocks user roles, Fireblocks permissions, Fireblocks integrations, Fireblocks maker-checker, Fireblocks segregation of duties, Fireblocks proof-of-reserves, Fireblocks reconciliation, Fireblocks cold storage, Fireblocks hot wallets, Fireblocks warm wallets, Fireblocks sweeping, Fireblocks rebalancing, Fireblocks on-chain activity, Fireblocks pending transactions, Fireblocks stuck transactions, Fireblocks failed transactions, Fireblocks delayed transactions, Fireblocks new chain onboarding, Fireblocks token onboarding, Fireblocks Security, Fireblocks Compliance, Fireblocks Finance, Fireblocks Customer Operations, Fireblocks OSL, Fireblocks HashKey, Fireblocks VASP, Fireblocks exchange, Fireblocks licensed, Fireblocks jurisdictions, Fireblocks entities, Fireblocks BTC, Fireblocks ETH, Fireblocks EVM chains, Fireblocks Tron, Fireblocks on-chain transaction monitoring, Fireblocks key management, Fireblocks multi-sig, Fireblocks MPC, Fireblocks SOPs, Fireblocks audit-ready documentation, Fireblocks Cantonese, Fireblocks Mandarin, Fireblocks Hong Kong, Fireblocks relocation
Responsibilities
Own global wallet operations end to end, covering hot, warm and cold wallets; Manage daily fund movements including customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing and sweeping across chains and entities; Operate Fireblocks environment day to day including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting and API integrations; Run wallet operating procedures (SOPs) with strict approval, maker-checker and segregation of duties; Monitor wallet balances, on-chain activity and pending transactions, and resolve stuck, failed or delayed transactions quickly; Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit; Manage new chain and token onboarding from the operations side; Handle wallet incidents and escalations, and lead post-incident reviews; Keep wallet operations in line with Compliance and Security requirements; Lead, coach and build the wallet operations team across locations
Seniority
Senior, hands-on IC