Technical Customer Support Specialist
Remote · from Australia
Core
Onboard new clients and provide technical support for a SaaS platform enabling efficient cash processing and transportation operations.
Role type
Technical Customer Support Specialist
Builds
SaaS platform for cash processing and transportation
Domain
Financial Services / Cash-in-Transit
Deliverable
client delivery
Required skills
Client onboarding, SaaS platform demonstration, technical troubleshooting, proactive support, feature testing, cross-functional collaboration
Preferred skills
Cash processing industry experience, analytical problem-solving
Technologies
SaaS platforms
Responsibilities
Lead client onboarding and training, resolve technical issues, optimize client operations, assist with software feature testing, collaborate with product teams
Seniority
Individual Contributor