Engineering Manager, Trust & Safety

San Francisco💼 Full-time💰 $264,000–$264,000🗓 2026-09-23 → 2026-09-25

Core

Lead a team of four engineers to build and scale billing, fraud, and outbound telephony systems for a Voice AI platform.

Role type

Engineering Manager (Trust & Safety)

Builds

Billing, pricing, packaging, fraud detection, and outbound telephony services

Domain

Voice AI, Telecommunications, Financial Systems

Deliverable

production ML models | product features | infrastructure

Required skills

Engineering management, team coaching, performance management, system architecture, code review, incident response, product partnership

Preferred skills

Billing systems experience, AI/ML expertise, trust and safety, fraud/risk, voice/telephony, scaling new teams

Technologies

None explicitly stated

Responsibilities

Lead team of four engineers, partner with Product Manager to set priorities, strengthen operating rhythm and on-call practices, own service reliability and incident response, guide architecture and code reviews, build actionable development plans

Seniority

Senior, hands-on IC with people leadership

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About Vapi

Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home he