Service Advisor - Contact Centre
Core
Handle inbound calls and digital messaging to support existing NAB customers with banking product and service enquiries.
Role type
Contact Centre Service Advisor
Builds
Customer support interactions for banking products and services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
phone communication, written messaging, multi-system navigation, issue resolution, empathy, attention to detail
Preferred skills
customer-first mindset, resilience, ability to learn quickly
Responsibilities
Take inbound calls, understand customer needs, navigate multiple systems, resolve issues at first contact, deliver consistent customer experiences
Seniority
Entry-level, full-time with paid training
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