Cleaning Supervisor
Core
Field-based role managing client relationships, supervising service delivery across multiple sites, and leading frontline cleaning teams to ensure quality, safety, and customer satisfaction.
Role type
Senior IC facilities/cleaning operations supervisor
Builds
Commercial cleaning and property services for government, emergency services, and critical infrastructure clients
Domain
Facilities management / Cleaning services
Required skills
Leadership and people management, multi-site operations management, OH&S compliance, quality audit execution, staff performance management, budget monitoring, recruitment and training support, problem-solving, Microsoft Office proficiency
Preferred skills
Experience in cleaning or facilities management industry, proficiency in workplace systems (HR/rostering/job management platforms), ability to obtain National Police Check
Technologies
Microsoft Office, HR/rostering platforms, job management platforms (e.g., Employment Hero, AroFlo)
Responsibilities
Manage day-to-day operations across allocated client sites, supervise and coach cleaning teams, conduct regular site inspections and quality audits, manage staff performance and workforce planning, monitor labour costs and operational budgets, assist with recruitment and training, investigate customer complaints and incidents, monitor operational KPIs, support new site mobilisation and contract onboarding, contribute to tender and new business support
Seniority
Senior, hands-on IC