Senior Ombudsman, Insurance
Core
Guide and empower a high-performing team of Insurance Ombudsmen, provide expert technical advice and professional coaching, and manage a monthly caseload of complex insurance dispute decisions.
Role type
Senior Ombudsman, Insurance (Lead)
Builds
Fair, independent, and consistent dispute resolution outcomes for consumers and financial firms in the general insurance sector.
Domain
Financial services / Insurance / Dispute resolution
Required skills
General insurance expertise, team leadership and coaching, complex decision-making, financial services law knowledge, stakeholder influence, strategic planning, operational management, policy development, public speaking, analytical writing
Preferred skills
Legal qualifications, high-level analytical skills, problem-solving, mentoring
Technologies
None stated
Responsibilities
Shape the future direction of the business plan, drive new ways of working, support operational leadership, partner for consistency across operations, lead and grow people, deliver expert decisions, influence industry standards, strengthen AFCA's frameworks, represent AFCA externally, collaborate across teams
Seniority
Senior, hands-on IC with leadership responsibilities