Manager - Claims Delivery
Core
Lead strategic operations for claims, underwriting, and member service functions to ensure operational excellence and regulatory compliance.
Role type
Manager, Claims Delivery
Builds
High-quality, efficient, and member-focused insurance operations
Domain
Life insurance / Superannuation-linked insurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic leadership, team mentorship, KPI management, continuous improvement, operational risk management, regulatory compliance, stakeholder partnership
Preferred skills
Digital transformation expertise, familiarity with digital platforms
Technologies
Digital platforms
Responsibilities
Lead development and execution of operational strategies; Manage and mentor team leaders across claims, underwriting, and member service; Establish and improve KPIs and service level outcomes; Champion continuous improvement and digital transformation; Oversee operational risk management and compliance; Partner with stakeholders for end-to-end service delivery; Support employer onboarding and tender responses
Seniority
Manager, hands-on leadership