Account Lead
Core
Senior account owner responsible for overall account governance, client relationship management, commercial performance, and service delivery assurance for data centre accounts.
Role type
Senior IC Account Lead (Data Centre)
Builds
Managed data centre accounts ensuring contractual compliance and service delivery
Domain
Data Centre Operations / Facilities Management
Deliverable
client delivery
Required skills
Account governance, client relationship management, financial oversight, SLA/KPI management, risk management, vendor coordination, stakeholder management, commercial awareness, escalation management
Preferred skills
Experience in mission-critical environments, team leadership, audit and compliance frameworks
Technologies
None stated
Responsibilities
Own overall account delivery and performance; Oversee account financial governance and budget control; Lead SLA, KPI, audit, and compliance reporting; Coordinate vendors and cross-functional teams; Provide senior escalation oversight for risks and client concerns
Seniority
Senior, hands-on IC
