Head of Network Operations
Core
Deliver Managed Network Services (firewalls, routers, switches, Wi-Fi, WAN, SD-WAN, SASE, SSE) to customers under Managed Services agreements.
Role type
Senior IC Head of Network Operations (People Leadership)
Builds
Managed Network Services fleet and delivery models
Domain
ICT Managed Services / Network Operations
Required skills
Managed network service offerings, people leadership, operational ICT managed services, network security, switching, routing, Wi-Fi, problem management, root cause analysis, vendor management, strategic IT roadmaps, capacity management, lifecycle management, automation, observability
Preferred skills
Inspiring vision creation, thinking outside the box, data analysis, stakeholder engagement, product differentiation
Technologies
firewalls, routers, switches, Wi-Fi, WAN, SD-WAN, SASE, SSE
Responsibilities
Hold profit and loss responsibility for the Network business; Directly manage the Core team and specialist roles; Act as single point of contact for network-related service delivery issues; Drive operational efficiencies and cost optimisation; Ensure reliability via root cause analysis and permanent fixes; Manage technology roadmap and engineering standards; Support Provisioning teams for customer onboarding; Partner with Cyber Security team; Manage and develop direct reports
Seniority
Senior, hands-on IC with people leadership
