Tourism & Community Manager
Core
Lead operations for short-stay and long-stay accommodation communities, managing service standards, resident/guest lifecycle, and development handovers.
Role type
Senior Community Manager (Tourism & Hospitality)
Builds
Residential land-lease communities and tourist parks
Domain
Tourism, Hospitality, Real Estate (Land-Lease Communities)
Required skills
Operations management, Team leadership, Budget management, Compliance management, Maintenance oversight, Stakeholder relationship management, Financial performance analysis, Conflict resolution, Emergency planning, WHS standards
Preferred skills
Regional tourism experience, Land-lease community experience, First Aid certification, Development program experience
Technologies
Reservation systems, Occupancy reporting tools, Financial transaction systems
Responsibilities
Oversee daily operations across accommodation and community spaces, Lead and coordinate on-site teams including housekeeping and maintenance, Manage organized group stays and school programs, Act as escalation point for operational issues and complaints, Oversee reservations, occupancy reporting, and financial transactions, Ensure compliance with Residential (Land Lease) Communities Act 2013, Oversee planned and reactive maintenance and contractor supervision, Maintain WHS standards including emergency planning and incident reporting, Support new home settlements and defect management, Monitor guest experience and online reputation