Customer Service Officer - Logistics
Core
Manage daily bulk-product orders and coordinate loading operations for a cement supply chain, ensuring accurate transactions and communication between customers, transport providers, and sites.
Role type
Logistics operations coordinator (bulk cement)
Builds
Bulk cement supply chain operations for South Australian sites
Domain
Construction materials / Cement manufacturing / Logistics
Deliverable
product features
Required skills
Order management, Weighbridge system operation, SAP data reconciliation, Transport coordination, Supply allocation monitoring, Incident resolution
Preferred skills
Construction materials industry experience, Truck configuration knowledge, Chain of Responsibility compliance, SAP/Weighbridge system expertise
Responsibilities
Manage daily bulk-product orders to support accurate, timely customer deliveries; Coordinate bulk loading activity through the weighbridge system; Reconcile daily weighbridge transactions to SAP; Monitor bulk-product allocations and communicate supply concerns; Liaise with transport companies for driver inductions and vehicle info; Process packaged-product orders; Resolve transport-related incidents.