Lead Payroll Specialist, Payroll Bureau
Core
Independently manage recurring payroll activities for assigned restaurant customers, ensuring accurate and timely processing.
Role type
Lead Payroll Specialist
Builds
Accurate, timely payroll for restaurant clients
Domain
Restaurant industry / Payroll services
Required skills
Payroll operations, Payroll calendar management, Payroll data review, Payroll calculation review, Payroll reconciliation, Payroll auditing, Customer communication, Payroll corrections
Responsibilities
Independently manage recurring payroll activities for assigned customers, coordinating inputs, deadlines, approvals, and follow-up to support accurate, timely payroll. Maintain an understanding of customer payroll calendars, business practices, entities, locations, and approval requirements; translate those needs into consistent service delivery. Review payroll readiness and required inputs, identify missing or inconsistent information, and coordinate customer decisions or corrections before processing deadlines. Prepare or import approved payroll transactions, review calculations and variances, reconcile results, and investigate discrepancies within the approved service scope. Perform payroll audits and reasonableness checks to identify unusual payments, material changes, calculation concerns, or other exceptions that require review or escalation. Serve as the primary operational customer contact, explaining payroll results, presenting action items, setting expectations, and advising customers when payroll is ready for final approval and submission. Support payroll corrections and off-cycle requests, coordinating customer instructions, internal dependencies, and appropriate approvals while considering downstream reporting and payment impacts.