Emergency Response Coordinator
Core
Triage and coordinate emergency make safe claims for residential and commercial properties damaged by storms, fires, or other incidents.
Role type
Emergency Response Coordinator
Builds
Emergency response and restoration services for insurance claims
Domain
Insurance / Property Restoration
Deliverable
client delivery
Required skills
Triage, contractor coordination, customer communication, claim record management, issue resolution, invoice finalization
Preferred skills
Insurance claims experience, trade scheduling, building administration, emergency response background
Technologies
Computer systems for claim records and reporting
Responsibilities
Arrange contractors and trades to attend damaged properties, monitor jobs to ensure service levels are met, review trade reports and supporting documentation, resolve issues quickly, finalise claims and invoices