Administration Specialist
Core
Specialist in administration and superannuation focused on resolving escalated issues, handling exceptions, and delivering customer service for members and employers.
Role type
Administration Specialist (Superannuation)
Builds
Administration operations for members and employers
Domain
Financial Services / Superannuation
Deliverable
client delivery
Required skills
superannuation administration, exception handling, inbox management, workload prioritization, process improvement, peer review
Preferred skills
team collaboration, working under pressure, continuous improvement mindset
Responsibilities
Process and perform peer review of allocated administration tasks; prioritize workloads and manage escalations; respond to inquiries and initiate outbound contact; liaise with offshore teams; complete workforce management requirements; suggest process improvements.
Seniority
Individual Contributor, 2+ years experience