Customer Service Manager
Core
Lead a Guest Service team to deliver exceptional experiences, oversee daily branch operations, and drive sales and profitability for an RV rental business.
Role type
Senior IC Customer Service Manager (Automotive/RV)
Builds
RV rental fleet operations and customer experiences
Domain
Automotive / RV Rental / Tourism
Required skills
Leadership, staff supervision, financial acumen, sales, conflict resolution, health and safety compliance
Preferred skills
Automotive or RV dealership industry experience, tertiary qualifications in business/management/tourism, valid driver's licence
Technologies
None stated
Responsibilities
Lead and mentor a high-performing Guest Service team, oversee daily branch administration and vehicle handling, develop financial strategies to boost profitability, drive sales and achieve branch targets, ensure compliance with health and safety policies, resolve customer challenges
Seniority
Senior, hands-on IC