Senior Technical Account Manager
Core
Provide cost intelligence observations, facilitate conversations on cost growth causes/solutions, and advise customers on their unique cost intelligence and AI ROI journey.
Role type
Senior Technical Account Manager (Cloud Cost & AI ROI)
Builds
Strategic customer relationships, cost optimization playbooks, and executive business reviews for cloud spenders.
Domain
Cloud Infrastructure (AWS, GCP, Azure) + AI/ML Financial Control Plane
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Cloud cost analysis, SQL, BI dashboarding, data analysis (Excel), technical account management, mentoring, stakeholder management, cloud tagging strategies, FinOps principles
Preferred skills
AWS/GCP/Azure certifications, FinOps certifications, cloud architecture knowledge
Technologies
AWS, GCP, Azure, Quicksight, Looker, Domo, Tableau, SQL, Excel
Responsibilities
Conduct periodic executive business reviews, mentor fellow TAMs, introduce new products/features, solve complex customer/vendor issues, build scalable technical solutions, lead joint success planning workshops, create data analysis standards
Seniority
Senior, hands-on IC with mentorship responsibilities
