Retail Store Manager
Core
Oversee Lindt Chocolate Shop operations, driving sales, profitability, and delivering an exceptional customer experience through team leadership and hands-on execution.
Role type
Retail Store Manager
Builds
Lindt Chocolate retail store with takeaway offerings (chocolate drinks, coffee, ice cream)
Domain
Retail / Hospitality / Food & Beverage
Deliverable
product features
Required skills
Team leadership and coaching, Sales and expense management, Workforce planning and rostering, Inventory management and stocktaking, Visual merchandising, Food safety compliance, Time management, Customer service excellence
Preferred skills
Barista experience, Previous QSR or hospitality management experience, Community engagement
Technologies
POS systems, Inventory management software
Responsibilities
Lead store performance and profitability, Coach and manage a team of approx. 20 employees, Manage day-to-day operations including customer service and food preparation, Ensure compliance with food safety and health standards, Execute visual merchandising and inventory controls
Seniority
Mid-level, hands-on IC