Product Support Specialist - Electrical
Core
Electrical subject matter expert providing nationwide technical support for rental generator and temperature control fleets, ensuring assets are safe, compliant, and customer-ready.
Role type
Senior IC electrical specialist (power generation & control systems)
Builds
Rental generator and temperature control fleet assets for defence, data centres, mining, utilities, and major infrastructure projects
Domain
Power generation, electrical engineering, industrial control systems, renewable energy storage
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
industrial electrical trade qualification or electrical engineering qualification, fault-finding and troubleshooting, PLC programming, control system configuration, knowledge of ComAp controllers, diesel/gas generator systems, battery energy storage systems, Australian standards compliance, technical documentation management
Preferred skills
Caterpillar engine experience, Atlas Copco or Sullair air compressor experience, York or Trane temperature control equipment experience, broader HVAC/chiller/generator/energy storage systems experience
Technologies
ComAp controllers, PLCs, remote telemetry platforms, Cat® University
Responsibilities
Provide specialist electrical support to workshop and field technicians for equipment specification, commissioning, and complex fault-finding; Configure and support control and monitoring systems; Support migration of fleet assets into remote telemetry platforms; Advise sales, operations, and engineering teams on generator and energy storage equipment; Contribute technical input to fleet strategic planning and CAPEX processes; Review branch fleet assets for major repairs; Ensure fleet compliance with Australian standards; Develop and maintain operating and maintenance documentation; Support onboarding of new rental technicians; Provide after-hours technical support
Seniority
Senior, hands-on IC