Service Manager
Core
Lead store operations and drive customer experience in a specialty baby and nursery retail environment.
Role type
Store Service Manager
Builds
Retail store operations and customer service experiences
Domain
Retail (Baby & Nursery)
Deliverable
product features
Required skills
Customer service leadership, sales target management, visual merchandising, OH&S compliance, KPI tracking, team motivation
Preferred skills
Retail or hospitality background, fast-paced environment adaptability, stakeholder communication
Responsibilities
Guide and support team in connecting with customers and educating them on products, ensure visual merchandising and promotional displays are on point, uphold OH&S standards, manage key performance indicators including Safety, Sales, Loyalty, and NPS
Seniority
Individual Contributor, operational leadership
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