Residential Allocations Coordinator
Core
Coordinate residential support service allocations and rosters for participants with disabilities to ensure timely and compliant service delivery.
Role type
operational coordinator (residential support services)
Builds
participant support services
Domain
disability support / social care
Required skills
rostering, shift allocation, record keeping, compliance monitoring, conflict resolution, system proficiency
Preferred skills
experience in social care sector, residential services focus
Responsibilities
Ensure scheduled participant services are allocated to appropriately skilled and compliant support workers; Confirm shift allocations and communicate changes in a timely manner; Update rostering systems with changes to support worker schedules and client allocations; Identify recurring allocation concerns; Monitor unfilled shifts and take proactive action to ensure cancellations or changes are efficiently covered; Maintain accurate record keeping of support worker availability, unavailability, and leave; Respond promptly to urgent roster requirements, changes and service requests to minimise disruption to participants; Communicate roster changes clearly and effectively with clients, support workers and relevant members of the care team; Review, monitor and approve support worker leave requests; Cross referencing support workers contracted hours with rostered hours; Maintain confidentiality when handling participant and support worker information; Manage unplanned roster changes due to support worker absences, or cancellations; Filling last minute shift cancellations promptly to ensure service requirements are fulfilled; Ensure compliance with relevant regulations and organisational policies in all allocation activities.