FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford (SPR27e)
Core
First point of contact for 911 calls directed to ambulance services, gathering vital information and acting as liaison between callers, dispatch, paramedics, and hospitals.
Role type
Emergency Medical Call Taker (EMCT)
Builds
Emergency medical response coordination for the public
Domain
Healthcare / Emergency Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, multitasking, typing (30WPM), decision making, prioritization, conflict resolution
Preferred skills
Call centre experience, knowledge of Indigenous Cultural Safety and anti-racism
Technologies
CritiCall assessment platform
Responsibilities
Listen to live emergency calls, prioritize multiple competing tasks, communicate clearly with callers and teams, maintain professionalism in high-pressure situations
Seniority
Entry-level (requires 2+ years customer service experience)