Innovation Lead | McAuley Community Services for Women
Core
Lead innovation, service improvement, and human-centred design initiatives to empower women and children impacted by family violence and homelessness.
Role type
Senior Innovation Lead (Service Design & Strategy)
Builds
Smarter service solutions, strengthened systems, and scaled impact programs for clients and communities.
Domain
Non-profit / Social Services / Family Violence Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Innovation leadership, human-centred design, project management, data analysis, stakeholder engagement, continuous improvement, trauma-informed practice, strategic planning
Preferred skills
Experience in family violence or community services sector, knowledge of risk assessment and coercive control, First Nations cultural insight
Technologies
None explicitly stated
Responsibilities
Coach and support team members to foster a culture of continuous improvement; Identify opportunities to improve services through co-design and innovative problem-solving; Lead strategic projects from concept to implementation; Embed continuous improvement practices using data and lived experience insights; Strengthen digital tools and knowledge-sharing practices; Develop relationships with external stakeholders and contribute to sector-wide collaboration
Seniority
Senior, hands-on IC with strategic oversight
