Service Manager – NDIS
Core
Lead and oversee the delivery of high-quality, person-centred supports for participants in supported and independent living houses within the NDIS sector.
Role type
Service Manager (Disability Services)
Builds
Supported and independent living house locations
Domain
Disability services / NDIS
Required skills
Team leadership and mentorship, operational management, rostering and financial management, compliance with NDIS Practice Standards, incident and emergency management, stakeholder engagement, administrative skills
Preferred skills
Experience in disability services leadership, understanding of SCHADS Award requirements, ability to manage competing priorities
Technologies
Electronic Participant management systems
Responsibilities
Lead, mentor and support House Leaders and Lifestyle Assistants; oversee daily operations of Participant supports; manage staffing arrangements, rosters, service agreements and Participant funding; maintain documentation, incident management, risk assessments and workplace health and safety; support implementation of individual support plans and positive behaviour support strategies; build relationships with Participants, families, guardians and allied health professionals; identify opportunities for continuous improvement; provide leadership in response to incidents and emergencies.
Seniority
Mid-level manager, hands-on leadership