NOC Engineer
Core
Monitoring, maintaining, and optimizing SMS network infrastructure and routing schemes to ensure 24/7 availability and seamless communication.
Role type
NOC Engineer (SMS/Telecom)
Builds
SMS routes and messaging infrastructure
Domain
Telecommunications / SMS
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SMS A2P monitoring, Alaris SMSC proficiency, network troubleshooting, root cause analysis, incident management, routing scheme maintenance
Preferred skills
Voice field experience
Technologies
Alaris SMSC, Alaris monitoring systems
Responsibilities
Monitor real-time traffic and route performance, investigate SMS routing technical issues, manage and troubleshoot alarms and incidents, perform root cause analysis, escalate tickets to suppliers or senior teams, document operational processes, collaborate on system upgrades
Seniority
Mid-level, hands-on IC