Children's Contact Service (CCS) Family Support Worker
Core
Facilitate safe and supported contact between children and their parent or carer in a neutral environment, particularly where contact cannot occur independently due to safety or conflict concerns.
Role type
Family Support Worker (Children's Contact Services)
Builds
Safe, neutral contact environments and supervised visitation services
Domain
Social Services / Child Welfare / Family Law
Deliverable
physical/clinical work
Required skills
Risk assessment, case management, trauma-informed practice, child development knowledge, legislative compliance (Family Law Act), safety screening
Preferred skills
Experience with domestic and family violence, multidisciplinary team collaboration, reflective practice
Technologies
Internal case management systems
Responsibilities
Conduct intake assessments and parent interviews, facilitate supervised contact visits and changeovers, meet with children to gather feedback, monitor risk and escalate safety concerns, maintain accurate case notes and files, liaise with legal and child protection services
Seniority
Mid-level practitioner