Claims officer
Core
Manage complex Commercial Motor, Fleet, and Leasing insurance claims from lodgement to resolution, acting as a trusted advisor to customers and brokers.
Role type
Senior Commercial Motor Claims Consultant
Builds
Insurance claim outcomes and customer relationships for commercial fleet clients
Domain
Insurance / Commercial Motor / Fleet
Deliverable
client delivery
Required skills
claims management, negotiation, fraud detection, reserving, supplier management, stakeholder relationship building, problem-solving, cost management
Preferred skills
ANZIIF qualifications, knowledge of insurance regulations and commercial products, experience with external service providers
Technologies
None stated
Responsibilities
Manage a portfolio of Commercial, Fleet, and Leasing claims; determine claim requirements and make sound decisions; develop and manage claim action plans; negotiate settlements; manage claim costs through accurate reserving; identify fraud indicators and recovery opportunities; deliver client reporting.
Seniority
Senior, hands-on IC