Staff Incident Manager
Core
Own the major incident lifecycle end-to-end, acting as Incident Commander for cross-domain Sev-1 events to ensure resolution and measurable improvement.
Role type
Staff Incident Manager (IC)
Builds
Payment infrastructure reliability and incident response processes
Domain
Fintech / Payments / High-availability distributed systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Major incident command, distributed systems knowledge, incident practice design, observability tooling, postmortem facilitation, stakeholder communication, on-call management
Preferred skills
PCI-DSS operational knowledge, SRE practices, multi-timezone remote team management
Technologies
Datadog, PagerDuty, OpsGenie, Status page tools
Responsibilities
Act as incident commander for major/critical incidents; drive down MTTR and time-to-recover; manage on-call rotations and alert quality; communicate status updates to merchants and stakeholders; run blameless postmortems; translate incident patterns into reliability roadmap items; define incident severity levels and response runbooks; report on reliability posture and SLA/SLO performance
Seniority
Staff, hands-on IC
