Support Analyst
Core
Provide first-line support for financial services clients by investigating, analyzing, and resolving software application issues.
Role type
Support Analyst (Financial Services)
Builds
Client support and incident resolution for financial planning and markets software
Domain
Financial Services / Software Support
Deliverable
client delivery
Required skills
troubleshooting, incident analysis, stakeholder management, prioritization, communication, time management
Preferred skills
Finance/Economics background, interest in financial planning/markets
Technologies
N/A
Responsibilities
Provide first point of contact for inbound communications, log and document client incidents, analyze incident information, prioritize incidents during triage, liaise with internal departments to resolve issues, escalate incidents with appropriate information, track escalated incidents to resolution, proactively learn about products and industry areas.
Seniority
Entry-level / Graduate
