Field Service Engineer - Data Centre
Core
On-site installation, configuration, maintenance, troubleshooting, and repair of multi-vendor hardware, software, and networking systems for customers.
Role type
Field Service Engineer (Data Centre)
Builds
Hardware, software, and networking solutions for enterprise customers
Domain
IT Infrastructure / Data Centre
Deliverable
physical/clinical work
Required skills
troubleshooting, problem-solving, system log interpretation, diagnostic output analysis, performance data analysis, verbal communication, written communication, logistics coordination, safety compliance, documentation
Preferred skills
Dell hardware expertise, data center environment experience, Dell Proven Professional Certification (Storage Technology Foundations)
Technologies
Dell servers, Dell storage, Dell networking
Responsibilities
Deliver on-site technical support ensuring rapid recovery and minimal downtime; Apply technical support expertise to resolve customer issues; Perform proactive and reactive maintenance and hardware PFRs per established procedures; Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages
Seniority
Junior to Mid-level, hands-on IC
